Refund Policy

Last updated: November 6, 2026

30-Day Money-Back Guarantee

If you're not satisfied with your purchase, we'll give you a full refund within 30 days of payment. No questions asked. This applies to each payment, including subscription renewals.

How to Request a Refund

Send us a message through our contact page with the email address associated with your account and your approximate purchase date. We'll process your refund within 5 business days. The refund will appear on your original payment method within 5-10 business days after processing, depending on your bank.

What Happens After a Refund

One-time purchases: Access to the refunded course is revoked. If you purchased the all-courses bundle, access to all courses is revoked. Your learning progress is retained — if you repurchase later, you'll pick up where you left off.

Subscriptions: Your subscription is cancelled and access to Pro courses and CertPrep+ ends immediately upon refund. You will not be charged again. Progress is retained.

Exceptions

Refund requests made more than 30 days after purchase are reviewed on a case-by-case basis. We reserve the right to deny refunds in cases of obvious abuse (e.g., completing an entire course and then requesting a refund).

Organization and Team Accounts

Refund requests for team seats should come from the account holder who made the purchase, not individual team members. Free school seats are not eligible for refunds (no payment was made).

Discounts and Promotions

Purchases made with a discount code or promotional pricing are eligible for refund of the amount actually paid.

Contact

Refund requests: use our contact page.